Send a copy to the Gambling Commission? Then put your focus back on you.
Stay safe,
CW
A brief but good response to Twinklyr CW. Best wishes, Phil.
Thanks CW and Phil. Just to update, I have had a response. Not a good one, but a response all the same. The line 'simply an informative email telling our customers that something new is coming' is interesting. I am not a customer, I have permanently self excluded. Simply an informative email - complete joke, they clearly have no understanding of how a gambling addicts mind works - receiving information about gambling to an addict can be a trigger. Anyhow, I have now reported them.
Kris C - 07/02/2017 12:05 AM
Thank you for your e-mail and we apologise for the delay in our response.
We sincerely apologise for the frustration regarding the email over our changes to our w**********l Casino.
Whilst we understand that you were not intended to receive this notification please note that this is simply an informative email telling our customers that something new is coming.
Rest assured that we have forwarded this concern for future informative emails.
Again please accept our deepest apologies regarding this.
Should you have further questions, please do not hesitate to contact us anytime. We are here to assist you 24/7.
Regards,
Kris
Customer Services
w**********l Online
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