Gamstop failed me, what to do?

Hello. I'm sorry for what has happened to you. It sounds horrible. 

Unfortunately, the money has gone. It's not really the fault of Gamstop. You have to look at it in the way of if you won that money instead. Say if you won that money, and they took it off you because you're signed up to Gamstop? It'd be sickening. It's harsh but blaming Gamstop isn't the way. It's there to help you as much as possible but you still have to do your bit too. 

Moving forward, just make sure you have banned yourself. Don't sign up to anything at all under different names etc. 

Hey lola, I do understand your frustration and upset. But please be honest with yourself it's nobody else's fault. I really don't want to sound harsh but part of recovery is taking responsibility. A part of me still believes that my husband drove me to lose myself in gambling, however his behaviour sometimes is worse now after finding me out and I choose not to gamble now, I have all the blocks in place but I don't test them. As often said here most people fail if left to willpower alone, but obviously you do need willpower and I use mind on not testing the system. My husband didn't make me press the deposit button repeatedly, I did that under the pretence that winning would make me feel happy. Really ! One day I won 5k over the course I lost it all again and some. That day I knew I had a really serious problem but I still couldn't stop but thankfully it was only about another month before I was found out. I understand that you are angry with gamstop they did let you down and they should be sorry, but you cannot blame them they didn't make you keep depositing. Get mad in a good way channel it into getting into full recovery go to GA have counselling whatever it takes. I'm 4months gamble free....I'm not ashamed to admit I still couldn't test the system....why would I want to put temptation in my way. I don't want to go back there it was hell and hell to stop. C'mon lola get into recovery leave it in the past get a better happier life

@lola0612 it sounds an unfortunate situation that you found yourself in.

When you felt the urge to gamble did you tell anyone or ask anyone else for help?

Did you have any blocks on your bank to stop gambling transactions?

Gamstop is a fantastic service but it is only a service, one block amongst many that has helped many people. It isn't fool proof, as unfortunately you have found out.

I have always taken responsibility for my actions because of my addiction and I hope once your anger clears that you can see that you are responsible for yours.

But, based on what you say, if you write to the company rather than call them, they have to follow a process to check that they haven't missed obvious signs of problem gambling. This will include calls or messages to you as well as looking at the stakes, deposits and frequency of your bets. Once they give you a final decision then you can go to an arbitrator who will look at the facts and they can order a refund, as long as they are a U.K based business.

Chris.

Sorry to hear about your loss, but after reading it I feel your not being truthful to yourself.  You say you changed your name via deed poll earlier in the year, but you only alerted GamCare about that in September, that’s not Gamcare fault that’s down to you unfortunately 
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I am not surprised the gambling companies aren’t refunding the money and tbh they shouldn’t. 
Us Gamblers need to take responsibility for our actions instead of always blaming other people.