Just an idea

11 Posts
4 Users
0 Reactions
1,640 Views
Phil72
(@phil72)
Posts: 1037
Topic starter
 

What about a chatroom session on a Saturday early afternoon for anyone worried/tempted etc. or just wants to talk as it is such a big day for various sports? Just an idea. Phil

 
Posted : 28th January 2017 10:16 am
Oldhamktf
(@oldhamktf)
Posts: 1791
 

I gave asked the question before Phil and they have tried it in the past and it was poorly attended. Maybe the demand has changed and it could no be required do well wierh bringing up.

 
Posted : 29th January 2017 3:09 pm
(@mixer)
Posts: 1828
 

I think you've raised a great point SamePhil, Oldham, and, just to add, I would consider the timing to be 12-1pm or similar. In other words just as the early football game starts and prior to the main afternoon sporting program. I suspect that even if demand is deemed low - and I've been on evening webchats with only 4 or 5 in attendance - it will be well worth it.

Because those that do join us may well need extra resolve that day to ensure that, when at our weakest (a 'free' day with cash in our pockets) we remain true to our daily pledge - "today, we're not going to gamble".

I wonder if Gamcare top brass will consider a 'trial period' to see if it works...?

 
Posted : 29th January 2017 5:44 pm
Phil72
(@phil72)
Posts: 1037
Topic starter
 

Hi Mixer. I think a trial period would be a great idea - especially for newbies which I still consider myself one.

 
Posted : 29th January 2017 7:31 pm
Forum admin
(@forum-admin)
Posts: 6136
 

Hello SamePhil and all,

I'll bring your suggestion to the attention of management so they can consider it.

Thanks for sharing the idea.

Forum Admin.

 
Posted : 29th January 2017 7:42 pm
Phil72
(@phil72)
Posts: 1037
Topic starter
 

"Top Brass"! Love it!

 
Posted : 29th January 2017 7:48 pm
Forum admin
(@forum-admin)
Posts: 6136
 

Hi Phil

We are looking into this - it could be worth another trial period to see if the demand has increased. We will get back to you about it as we need to balance the helpline demand on a saturday and make sure we have enough staff to cover the service.

Thanks

Rebecca

 
Posted : 2nd February 2017 11:11 am
Phil72
(@phil72)
Posts: 1037
Topic starter
 

Ok. Thanks.

 
Posted : 2nd February 2017 11:49 am
(@mixer)
Posts: 1828
 

A message to Gamcare... THANK YOU for opening a Saturday afternoon webchat from next week! Thank you for listening and considering our suggestions and I sincerely think it's going to help an awful lot of us.

Very impressed!

 
Posted : 3rd February 2017 9:01 pm
Phil72
(@phil72)
Posts: 1037
Topic starter
 

I'm really pleased as well but what's the chances of it being a bit earlier? Maybe 12.30-1.30 or something like that? I'm only suggesting this as this will be before a lot of the sports such as horse racing start or have just started and maybe having the chat a bit earlier will help people who are struggling that day? Just a thought.

 
Posted : 4th February 2017 12:39 pm
Forum admin
(@forum-admin)
Posts: 6136
 

Sorry Phil, for staffing reasons on the helpline we can't have it any earlier at present. Let's see how we go and we can review if needed.

Thanks

Rebecca

 
Posted : 8th February 2017 11:00 am

We are available 24 hours a day, every day of the year. You can also contact us for free on 0808 80 20 133. If you would like to find out more about the service before you start, including information on confidentiality, please click below. Call recordings and chat transcripts are saved for 28 days for quality assurance.

Find out more
Close