Guys I gambled two nights on when i was feeling low... I didnt think and logged into my *********** account... I put the bet on and later I realised i remember closing the account just in case of exactly what happened (gambling). I went through my emails and 3-4 years ago I asked for the acc to be closed forever... i had it closed before this but requested it to be opened and then the same day after losing I emailed stating for them to close it forever.. Now I have emailed them explaining this and management is looking into it... do you think I have a case? When i spoke to them through the online chat the person got all the dates mixed up and didnt have a record of the last email when I asked for it to be closed forever she then panicked and said management needs to review my case... I have called my bank and they said that the money hasnt been claimed yet by ***********. Thanks guys
lol are you for real.
Regardless you still wanted to gamble, nothing would have stopped you being the current mind frame to gamble. You clicked the buttons to deposit money not the gambling site.
You put in the 16 digit card number, expiry and cv code. Not the gambling site.
You need to be responsible for your own actions otherwise your not fully aware of your addiction.
If you get your money back that would be a miracle but according to them you paid for a service and you got it.
Ofcourse you are right that I wanted to gamble but if they had done what I requested a long time ago they wouldn't have got my £800. Yes maybe another company would have got it but not them. They have been inveatigating for a week. What is the point of a self exclusion? It's exactly to stop these kind of things surely!!? I really am recovering and havnt bet for a while. Why would it be a miracle? I will dispute the payment if they don't refund as they did not adhere to the rules. I shouldn't have been able to log onto their site.
Whilst I really do symathise with your loss, and I know how you're feeling, I did a similar thing about a year ago and gambled with a site I was self excluded from. I had a new PC and hadn't installed gamblock so I in a moment of weakness, I lapsed. I had a new address, bank card and email address so the system didn't pick it up. Like you, in a fit of age I thought it was their fault and tried to claim that they should refund the money. I recieved a lengthy reply from their legal department, and the most relevant section stated that during the self exclusion:
“agree that he/she will not place any bets, or enter into any gaming activity, with the Group’s Internet or telephone betting or gaming operations during the period of self-exclusion. If he/she does try to place a bet or enter into any gaming activity and in the unlikely event that the bet is accepted or the customer is allowed to enter into the gaming activity, he/she will not make a claim for the return of any stakes placed or otherwise once the event has been completed”
As much as it hurts, I didn't install the gamblock on my new computer - I gambled and it was entirley my fault. If I had won they would have paid me out, so there is no reason why they should have to refund me because I lost. Tough as it is, ultimately the blame lies with you. If you feel this can happen again, intsall a gambling blocker on your PC.
Take care. Dave
Slightly different as I used all the same username etc.. I will take them to court as they should have blocked that username. Im surprised people don't agree with me. They are a massive company and this was there admin error on the online chat there rep got all the dates wrong also then said she can't discuss anymore when I gave her the details.
Well. You can ask a bookmakers or gambling company to close your account, Or you can ask it to be self excluded. Both are different options.
Some sites will automatically open the account once the self exclusion time has reached, some ask you to call and wait 24 hours. Closure of the account means you can have it reopen anytime at your request.
Also there isn't any regulation from gambling commission to say that a betting company have to keep you self excluded, it is done at the companies decision.
I think your still addicted and your just finding people to blame and try get the money back.
Yes I asked for it to be closed 'forever'. Yes I am chasing a loss of £7000. Never gambled really more than 50-100 quid on and off and then one night 6 weeks ago I lost my mind and blew 7k. I still try and want to get back but I know it's nearly impossible so I'm starting to accept it and starting to find new things to do like writing a book as I was on the front page of newspapers one upon a time (not for gambling) lol.
Yes you should get the money back, but make sure you address your addiction ASAP because you need to realise that you have a problem and you need help.
If they AGREED to close that particular account forever and you have managed to log on again and gamble under the same details, then I would say you have a very strong case. These companies are ruthless and will do everything to not pay you, though.
You need evidence that they have agreed to it. It's all very well just sending an e-mail and leaving it there.
Finally, whilst it sounds harsh, it does seem like you are looking for excuses a bit. Let's say you get your £7k back... Can you hand on heart say that you aren't going to gamble any of it?
Hi i know its been awhile since this thread but did you ever get a refund? i agree you should have been entitled to one especially if you self excluded from thei group of companies, these companies know what they are doing and keep creating new sites in the hope of getting a few quid out of customers who have in the past excluded, i know the laws are getting better but still a loophole.
I also disagree with some of the comments 'you must be responsible' if we were then we would not be on this sight, let's hope they do not fall ill to terrible depression which is to my mind why most people gamble to excess, lets hope they never lose control of their lives to the point of destruction!
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