What would my name is Dave I am a registered member of GameStop since November 2018, because of excessive countless thousands of pounds are lost through online casinos, just recently I had a pop up on my mobile device offering me free money to join another online casino. Stupidly enough out of boredom and test the system I previously registered on GameStop 2018, to my surprise it was very easy to obtain an account with a new online, I subsequently lost **** pound in under an hour, which understandably left me feeling miserable destroyed., I then contacted gamstop and said what had happened they said I was a member since November 2018 and the online casino are used was a participante member, therefore I couldn't understand why I was able to get an account with them and lose a lot of money, they said it can be due to using different account details so please everyone be aware how easy it is to get through the so-called secure preventative net for your protection. Feel as they have my name date of birth should have been enough...Feel very angry!!!
Dear Davro1
Welcome to the forum.
We can understand your frustration at what's happened. If you'd like to complain about either the gambling operator or Gamstop, there is information on how to do this at the Gambling Commission's website:
https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx
If you want to add an extra layer of protection to help prevent you gambling online, you might find it useful to consider blocking software. You can find out more information at the link below.
https://www.gamcare.org.uk/self-help/blocking-software/
We can also offer you a year's free licence for Gamban blocking software, on up to 3 devices. Just call the HelpLine on 0808 8020 133 or chat to us on the NetLine and we'll send you a link.
Don't let this derail your recovery, and keep posting,
Forum Admin
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