Hi all. I make no excuses for why I am back here when I had quit gambling and was doing so well. I am needing some advice however, as although I fully accept the gambling I did this week was my own fault,I don't think the site I used followed correct procedures. I spoke to them on the telephone about setting up limits and I advised my main problem was cancelling withdrawel requests and playing back winnings as I simply don't know when to stop. I was assured they had taken the facility away from me and I could no longer cancel a withdrawel. Well I discovered the hard way that I can!. It was only 200 pound but that is a good percentage of what I deposited and I could really do with it!. Iv emailed the site outlining my concerns and asking them to refund the 200 to my bank account. Can I do this? And where do o stand if they refuse which I'm assuming they probably will. I'm honestly not trying to pass over responsibility but surely when we've admitted having a problem they shud stick to their word in the "help" they offer? X
Can anybody please give me their thoughts on this? I'm still awaiting a response to my email. If anyone from gamcare is around could you give me some legal advice on where I stand if they refuse? Thankyou X
Hai New start.
You'll probably not like my answer. Even though I hear you loud and clear and emphasise but tour going up against a corrupt organisation who quite frankly don't give a f**k. Maybe a cop out and would be cool to hear that you'd got the money refunded but I think you need to let it go and concentrate more in it not happening again. I'm hoping I'm not coming across as aloof, and I wish you every success.
The real question is, what would happen if you did get it back?
And instead of chafing against the gambling barriers, what are you going to do differently this time to help yourself stay in recovery?
CW
You should be on the phone self excluding!
You are discussing the wrong things with an industry that doesnt care when you stop.
Im giving you the truth that you seem to be deluding yourself with half measures. Thats the addiction! You continue to gamble and seem to think that tightening up on withdrawals is a main block.
You should now be self excluded from all these sites. Instead your mind is playing a game of passing responsibility because you dont appear ready to stop gambling.
Come on now! Best wishes
Good post joydevider.
You've got some good advice there New Name. I can remember you from before and you made great progress. Now, to get some exclusions in place and start moving forward again, without the hassle of taking on some monster corrupt organisation...
Wish you well
I get what your all saying I really do! And I'm not blaming anyone for my mistake, but when I admitted to them I had a gambling problem and my main problem was playing back winnings they promised they had withdrawn the cancellation facility and they hadn't. When the site makes so much fuss about they work closely with organisations and offer full help to customers....how did that help me??. It's not sour grapes I know I spent it but my point is they shouldn't have allowed me to and actually promised they wouldn't. All be it too late I have self excluded and in answer to someone's question, now I'm out of the haze I was in, I would use the money for living expenses I wasn thinking of last week!. That's the beauty of withdrawel u get time to stand back and think. I know if I had won with it after cancelling your right I wouldn't be complaining but my point is that as a compulsive gambler I was NEVER going to win with it!. I could have turned it into 2k and still would have spent it again...and they well know this!. Anyway, more back to the point of getting back on track and forgetting this "blip". A bad run in with my ex, a few problems at work and my anxiety and depression crept back. It's scary that my way of dealing with it was to log on a gambling site after everything I went through. I wasn't even missing it either it was just sheer stupidity. X
I started my IAPT process today.
I had a long telephone interview as we went fully through the emailed forms so she could assess the situation.
I am being booked on The CBT therapy
It was good to talk today and she was very nice on the phone. She was asking the right questions so they do understand the depths of depression and its symptoms
I told her about depression,isolation and feeling aimless. I mentioned the gambling I was doing last year.
All in all, very helpful and that is just the first stage. From now on it will be local appointments and I will be getting a letter.
Its a process I want to go through as it opens me up to talking about depressive periods I have had all my life.
Best wishes to everyone on the forum
Well done in getting help joy divider. Iv done the cbt and although the ideology seems obvious when u start it, putting it all into practice really works!. I was complacent, I stupidely thought my depression was "cured". I thought my days of gambling addiction were over. Iv had a reality check that it will NEVER go away and I have to make sure I have measures in place that when I'm feeling low and my brain isn't workin as it should that it's not ok to try a tenner on a gambling site!. I'm annoyed with myself because I'm not thick generally. Lol. We all know that once the gambling starts it never stops with us and I can never risk putting myself in this position again. Iv let myself down but worse Iv let family and friends down who were finally breathing a sigh of relief that this was over. My punishment is that Iv fallen behind on bills and I'm skint all month. But that's a small punishment and it least it teaches me that there are consequences. Hopefully if I'm back here again it's simply to offer support not to make myself better with a confession and asking advice of my own X
You may have caught my other thread that I did get my refund! As well as Extra as they offered me over 500 pound. It was a victory for me and I put the money towards a caravan break for us. I haven't gambled and nor do I feel the urge too. It was a disappointing blip but that's all it was. I didn't fall back into compulsion and I hope I bring hope to those that are just starting their journey to quit. X
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