I am extremely frustrated with 8*8.
I have had a gambling problem for over 20 years.
I have managed to get a handle on it by setting very low £5 daily limits.
I today checked an account (gave in to my addiction) which i set a £20 a month limit via the cashier. I got a message come up saying I had exceeded my £20 per day limit?
I then went to the GAMBLEAWARE link at the bottom of the cashier - to see what options were available as it obvioulsy does not work through the cashier as advised to do.
I clicked on the 'take a break' icon and was directed back to the 8*8 cashier.
I was then offered the 6 month break, Which i selected and then hit submit to process the action.
I was furious to see that I was then directed to a telephone number to call to action what I thought I had already actioned.
They B£££D£Y well know that the harder they make it, the better for them.
Makes me furious that after reading through gamcare page on 8*8, that the final step is not the final step and you have to call someone.
What do i need to talk to them about................ So they can offer me a BONUS on my deposit.
I am so mad at GAMCARE and 8*8
I have just edited this with actual snippets using snipping tool, to show the steps above.
The edit was accepted, but for some reason does not show on my post?
That DONATE button at the very top of this page must be a joke, given the amount of money generated and paid to the government via our GAMBLING ADDICTION
Unable to help my/ourselves by my/ourselves and then have to come to a site like this which is as much a part of the gaming industry as the gambling operators themselves. INCEST
Hi Nick
Apologies that you haven't had a reply to this thread from us before now. It sounds like you had a difficult experience trying to self exclude when you found that you had to speak to someone to action it. From our knowledge of these things, this is so that the operator can try to offer some support and point you in our direction. However, its clear that you you found it frustrating and needed to express that.
We hope you continue to post on the forum and find it useful.If you would like to speak to one of our advisers for help and support, we have a freephone helpline on 0808 802 0133 or our netline facility on www.gamcare.org.uk/netline.
Best wishes
Forum Admin
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