My Diary

Well done Emma, on reaching day 34.

Good idea with the crosswords, it could help to give you another focus for your attention, to divert you from gambling. I hope you enjoy doing the crosswords.

Take care,

Adam.

Its day 47 actually today had a busy day helping a previous gambler and looking up information and things 

I want help with my debt well i phoned gamchat and passed onto a national debtline what a joke 2 hours and never talked about my debt is there any help for me i feel tired of fighting for help 

Hello Emma,

Thanks for sharing your experiences. I can hear what a frustrating and exhausting time you're in having trying to get help with the debt and feeling like you're getting nowhere. 

Well i have already gone to cab going again next week but it wasnt metioned by gamcare before i reached out its been mentioned now 

Helpline is not really intrestred in my problems im facing now either this is a not a good place to be 

Hi Emma, I'm not a professional and I don't know the specifics of the problems you're up against. Have you had a look at Stepchange? 

All the best

Dear Emma,

Please accept my apologies if you did not feel appropriately supported by the helpline, the advisers would signpost to services such as the National Debtline in cases where experienced debt advice is needed to provide impartial advice around your options as GamCare advisers are not licensed to provide financial and debt advice.

Do pass on any feedback to https://www.gamcare.org.uk/about-us/contact-us/feedback-form/ and these will be investigated accordingly and learnings taken where required. I hope you continue to use our services as we want to help and support where we can.  

Take care

Rachel

Forum Admin

Today is going to be a very difficult day for me my dog is dying and theres very little i can now do about it i dont expect any kind words i will have to deal with this in a very private way i feel lost now knowing i gave him the best life i could possibly give him but yeah its going to hit me hard when it happens 

Right yesterday sunday 15 march very difficult day had lots of urges lonelyness is a part of it being in a room full of people talking about gambling problems isnt very helpful 

Hello Emma,

Thanks for sharing all this.

I can’t imagine how hard it is for you to be saying goodbye to your dog. He sounds like he has been such an important part of your life and I can hear how lost you’re feeling.

At the same time, the loneliness you’ve described also sounds very difficult and you’ve noticed this is (in part) causing urges to gamble. The Mind website has practical tips to help manage feelings of loneliness and other places you can go for support and you can access this here.

Managing urges can be really tough and we have some information on this in our workbook on pages 16 – 17.

You’re always welcome to get in touch with us to talk about everything – we would like to support you.

Take care,

Claire

Forum Admin

Right i find sundays a challenging day i go to the chat room at 11.30 to be told to hoin the 8pm why so uses can judge me they hate me anyway some people hate me anyway thats very bad advice theres very little help on a sunday 

@l9b6f5804q 

Hi Emma

I’m sorry to hear about your experience in the 11.30am chatroom. While some members prefer the 8pm session because there are more people present to offer peer support, others feel more comfortable attending the quieter sessions. Everyone should feel free to choose the sessions that feel right for them, without any pressure to attend those they don’t wish to. Please be assured that we will be looking into this further.

Best wishes,

Sara

Forum Admin