We’re excited to launch two quick surveys designed to gather your feedback on how our chatroom and forum are working for you.
Your input will directly guide upcoming improvements, ensuring these spaces stay welcoming, useful, and community‑driven.
Both surveys take just a few minutes to complete. Please add your voice - we can’t build the best experience without you!
We are available 24 hours a day, every day of the year. You can also contact us for free on 0808 80 20 133. If you would like to find out more about the service before you start, including information on confidentiality, please click below. Call recordings and chat transcripts are saved for 28 days for quality assurance.
